What Information We Collect and Why
We collect the information you provide when creating an account — your name, email address, phone number, and the payment method you choose to fund your account, whether that is bKash, Nagad, or Rocket. When you make a deposit, the transaction reference tied to your mobile
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wallet is logged so our payments team can verify and reconcile your account balance. We do not store your full bKash or Nagad PIN — those stay inside the respective wallet apps. We also collect device and session data: your IP address, browser type, and the
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pages you visit within the platform. This helps us identify unusual login attempts and keep your account secure. If you contact our support team, the content of that conversation is retained so we can track resolution history. Data linked to payment activity is kept for as
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long as required by applicable financial record-keeping obligations in the regions where the platform operates. You can request a copy of the data we hold about you at any time by reaching out through our support channel. Availability of this platform and the data rights described
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here depend on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.